Industry leading customer support. We’re here to solve your (communication) problems.

SUPPORT + CARE

YOUR FUNDING OPTIONS

While we’re incredibly excited to announce Medicare funding for the NeuroNode System, we’re also prepared to help you along the way!

In speaking with our clients, their family members, and clinicians we understand that the process of funding a speech generating device (SGD) for augmentative and alternative communication (AAC) can be incredibly frustrating, time-consuming, and – in general – confusing.

We have prepared a funding packet to help step you through the process of applying for Medicare coverage. Alongside this documentation, our funding support team is here to help answer any questions you may have. 

For clinicians, it can be time-consuming and stressful to complete an evaluation for funding. Our team stays up to date on the latest Medicare requirements and will help to ensure your evaluation is on the right path to funding approval! We’ve put together an evaluation template to help get you started  – whether you prefer to use this as a reporting tool during the assessment, or as a template for your evaluation report – we hope you find this latest resource helpful.

The NeuroNode has also been fully funded for Veterans under the care of the Veterans Health Administration following an assistive technology assessment with a qualified VA clinician.

Call +1 (855) 831-7521 or +1 (513) 453-4848 or contact us by email at funding@controlbionics.com to discuss pricing, funding and reimbursement options.

 

There is no greater feeling in the world than watching a patient, connected to their NeuroNode for the first time, realize that the world has opened back up for them. It’s real communication, functional communication.

Caitlin Smith, MA CCP-SLP

I no longer get tired because I use the NeuroNode to select what I want instantly… The NeuroNode Trilogy System is by far the most thought out assistive technology device that I have ever seen.

Emma Lockwood, Student, Entrepreneur, + NeuroNode Controller

Since receiving his NeuroNode Trilogy he now has the ability to communicate independently without a carer’s support, which he has not been able to do in the past 10 years.

Carolyn, Loving Sister of a NeuroNode Controller

When we build ramps, we reduce disability. We meet the client where they are.

Jill Adlin, M.A., CCC-SLP

I have learned to use my new voice, my words appearing on my phone screen through the magic of NeuroNode… I can still share in the up-and-down lives of dear extended family and friends who visit or exchange messages from afar. I can still write, and I have learned to write for this blog. And I can…

Kirsten Harley, Mother, Writer, MND Warrior + NeuroNode Controller

Communication is life; if you can’t communicate, living is almost impossible.

Matthew Hodge, Father, MND Warrior + NeuroNode Controller

The extraordinary thing is the look in someone’s face the first time they make a signal; because, they may have been told that they’re going to be locking in for the rest of their lives.

Dr. Mary-Clare Waugh

SUPPORT

We can support a NeuroNode user anywhere in the world, so long as there is an Internet or phone connection.

With the purchase of a NeuroNode System, the user automatically receives:

  • Free online installation and a live setup session with Control Bionics trainers and assistive technology software consultants via Zoom remote support to ensure the user and caregivers are confident using the system;
  • Free, 24 hours a day, 7 days a week, live online Technical Support, including 2-way webcam support, for 12 months, with the option to extend.

Upon request, we can remotely access the user’s system to help with communications, control, upgrades, and fixes. Our support covers all aspects of the system, including the NeuroNode System and supplied software. It also covers usability issues and basic customization of user software.

 

YOUR WARRANTY

The NeuroNode is guaranteed for 24 months (except in circumstances of loss or wilful damage) and will be replaced free of charge if there are any issues with the equipment during this period. This warranty does not apply to batteries or accessories.

Download our warranty and support information.