Support + Funding

We are here for you.

Say hello to industry leading support

Your Funding Options

While we’re excited to announce insurance funding in the US for our communication solutions, we’re also prepared to help you along the way!

In speaking with our clients, their family members, and clinicians we understand that the process of funding a speech generating device (SGD) for augmentative and alternative communication (AAC) can sometimes be incredibly frustrating, time-consuming, and – in general – confusing.

In the USA we offer funding through Medicare, Medicaid, the Veterans Health Administration, private insurance, and various education systems. In Australia we are a registered NDIS Provider. In Ontario, Canada we are ADP Approved.

For Clinicians

It can be time-consuming and stressful to complete an evaluation for funding.

Our team stays up to date on the latest requirements and will help to ensure your evaluation is on the right path to funding approval! We’ve put together an evaluation template to help get you started  – whether you prefer to use this as a reporting tool during the assessment, or as a template for your evaluation report – we hope you find this resource helpful.

The NeuroNode has also been fully funded for Veterans in the USA under the care of the Veterans Health Administration following an assistive technology assessment with a qualified VA clinician. If you, your client, or loved one is a Veteran living with loss of speech and paralysis, reach out to our team to learn how we can coordinate an assessment with your local VA.

Support

We can support a NeuroNode user anywhere in the world, so long as there is an Internet or phone connection.

With the purchase of a NeuroNode System, the user automatically receives:

Upon request and with permission, we can remotely access the user’s system to help with communications, control, upgrades, and fixes. Our support covers all aspects of the system, including the NeuroNode, NeuroNode Controller application, computer system and communication software. It also covers any usability issues and basic customization of communication software as needed.

Your Warranty

The NeuroNode is guaranteed for 24 months (except in circumstances of loss or willful damage) and will be replaced free of charge if there are any issues with the equipment during this period. We’re committed to our clients communication needs and never want them to go without – during any warranty replacement we will provide you with a temporary device while our team quickly repairs and returns your system.

This warranty does not apply to batteries or accessories.